![]() The deal is that if I made this purchase today I would receive a $600 discount I told them that and asked if they were going to credit me $600 since they just screwed me out of that since I'm not able to make the purchase today they just said nope not their problem the system detected fraud so not going to do anything but send you another card. They don't even know what's going on one says it's able to be used since I verified every purchase and the other saying it's been deactivated for a few days now. I told them I just talked to someone they said it was good to go now they say nope we have to send you another card even though I confirmed every charge. They never called emailed texted nothing just waited until I tried to make a purchase and call them to see what's going on and then tell me it's been deactivated a few days ago. I try to make the purchase again still declined I call back again and was told the system detected fraud and deactivated the card a few days ago. I go through all the charges and verify they are from me they say I can use it. I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I believe the Walmart employees and are at the root to all of this.Īt this point, I do not trust this account, Walmart or Capital One. Once this is cleared up, I am canceling Capital One and I want that 98.00 annual membership fee refunded (May 16) for Walmart Membership. Now, even items I never reported as fraud and have returned to the store are listed as purchase adjustments. This is ridiculous! I believe there is some sort of language barrier between your clients and your employees because it is very difficult understanding them while speaking to them on the phone. I never would have reported these as fraud. All of these charges were listed in my at-home ledger. I never reported the charges as fraud.Ĭapital One then tells me that these were valid purchases. Later, on Jul 12 and 13, I saw multiple purchase adjustments where the charges were reapplied to my account. I assumed Capitol One knew what they were doing. I did not report these charges this was their assessment. Capital One contacted me and told that there are numerous fraud charges on my account statement, and I will be reimbursed. June 24, 2022, I called to question a couple of charges and to request a new credit card. ![]() You will receive 623.00 credit to your account. Capitol One comes in and selected individual transactions and tells me these merchants have been identified with Identity Theft and you have been reimbursed. I NEVER REPORTED ANYONE! I just wanted to change my card. I simply reported possible identity theft. I reported possible Identity Theft and the theft was by Capitol One.
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